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Shipping policy

Shipping and Delivery

We offer the following customer-facing delivery services for UK orders:

  • Standard Delivery: free on all UK orders and normally delivered within 2–5 working days.
  • Priority Delivery: available as an optional paid service at checkout and normally delivered within 1–2 working days.

Delivery estimates run from dispatch and are not guaranteed. Deliveries to some remote locations may take longer.

Dispatch

We aim to dispatch orders placed before 2pm Monday–Friday on the same working day. Orders placed after 2pm, at weekends or on bank holidays will normally be dispatched on the next working day. During busy periods or where an item is unavailable, dispatch may take longer; we will contact you if there is a significant delay.

Tracking and delivery updates

We use trusted delivery partners. Tracking information and delivery updates will be provided by email or text where available. Tracking may take a short time to update after dispatch.

Delays

If your order has not arrived within the estimated delivery time, please check any tracking information first, then contact us at support@vitadora.co.uk or call 0808 281 5089 (Monday–Friday, 9am–5pm). We will investigate with the delivery partner and keep you informed.

Delivery address

Please check your delivery address carefully before placing your order. If you notice an error, contact us as soon as possible. We will try to amend the address before dispatch, but we cannot guarantee that changes will be possible once an order is being processed. We are not responsible for delay or non-delivery caused by an incorrect or incomplete address supplied by you, although we will provide reasonable assistance to help resolve the issue.

Nominated safe place or recipient

If you ask the delivery partner to leave a parcel in a nominated safe place or with a nominated recipient, delivery to that place or person may be treated as delivery to you. Please choose a location or person you consider secure. This does not affect your rights where the delivery partner has not followed your instructions or where the goods are lost or damaged before delivery.

Lost or damaged deliveries

If your parcel is lost, arrives damaged, or the contents are incomplete, please contact us promptly at support@vitadora.co.uk or call 0808 281 5089. Please keep the packaging and, where possible, provide photographs of any damage so that we can investigate and arrange an appropriate remedy.

Changing or cancelling an order

You can change your basket before checkout. After placing an order, contact us as soon as possible if you need to change or cancel it. We will try to help, but we cannot guarantee changes or cancellation once the order has been dispatched. If it has already been dispatched, you may need to return it in accordance with our Return and Refund Policy.

Your statutory rights

Nothing in this Shipping Policy limits or excludes your statutory rights, including your rights where goods are not delivered, are delivered late, are damaged, or do not conform to the contract.